Shipping policy

Thank you for shopping with The Collective. We are committed to delivering your jewelry safely and promptly.

Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery We offer free shipping on all orders over $400. Standard shipping rates apply to orders below this threshold. Estimated delivery times are 3–7 business days once your order has shipped.

Order Tracking Once your order ships, you will receive a confirmation email with a tracking number.

Secure Packaging All jewelry is carefully packaged to ensure it arrives in perfect condition.

Returns & Exchanges We accept returns within 7 days of delivery. Items must be unworn, undamaged, and in their original packaging. To initiate a return, please contact us at [your email address]. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Damaged or Lost Orders If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date so we can assist you.